10 Best AI Tools for Sales Call Intelligence & Insights in 2026

I will analyze the top AI tools for recording intelligence that help sales teams review and improve customer conversations.

In this article, I will present the best AI tools that provide sales teams with valuable data that improve active sales calls, coach sales staff, provide insight to the data driven sales process, determine the goals of the buyers, and improve sales by supporting the sales process with intelligent data.

Why Use AI Tools for Sales Call Intelligence & Insights

Automated Call Recording & Transcription – AI tools record and transcribe sales calls so there is no need for note taking and for all details to be documented.

Deeper Buyer Insights – Helps sales teams understand customer needs more accurately as AI analyzes buyer intent, buyer sentiment, objections, and key words.

Improved Sales Coaching – With the use of real call data, performance metrics, and conversation analytics, sales managers can provide more relevant and instrumental coaching to reps.

Higher Win Rates – AI tools enhance performance of sales team by helping with talk track and behavior strategies replication. With the performance metrics, most successful behavior is evaluated and talk track strategies are identified.

Accurate Forecasting – Sales forecasts can be relied more on because of AI insights resulting in more clear pipeline views and deal health.

Increased Productivity – There is more selling and relationship building done by the sales reps as automation of their administrative tasks increases.

CRM Integration – Integration of sales tools with CRM system results in more accurate data, improved reporting, and better sales processes.

Key Point & Best AI Tools for Sales Call Intelligence & Insights List

AI Tool	Key Point
Gong.io	Uses AI to analyze sales calls, emails, and meetings to uncover deal risks, buyer intent, and coaching insights that improve win rates.
Chorus.ai (ZoomInfo)	Records and analyzes sales conversations, syncing insights with CRM to enhance pipeline visibility and team coaching.
SalesLoft AI	Enhances sales engagement by using AI to optimize call timing, email personalization, and rep performance tracking.
Outreach Kaia AI	Provides real-time call assistance, auto-notes, and conversation intelligence to help reps focus on selling during meetings.
Avoma AI	Automates meeting recording, transcription, summaries, and action items for sales, customer success, and leadership teams.
ExecVision AI	Delivers conversation intelligence and targeted coaching insights to improve rep performance and sales messaging.
Revenue.io (RingDNA)	Combines AI-powered dialing, conversation analytics, and revenue intelligence to accelerate pipeline and conversions.
Dialpad AI Sales	Offers real-time transcription, sentiment analysis, and AI coaching during sales calls and video meetings.
Fireflies.ai	Automatically records, transcribes, and analyzes meetings, highlighting keywords, tasks, and follow-ups across teams.
Demodesk AI	Focuses on AI-driven sales meetings with live coaching, smart agendas, and automated CRM updates.

1. Gong.io

Gong.io is an award-winning, advanced, AI sales call intelligence platform that records, transcribes, and analyzes customer interactions across calls, meetings, and emails. Gong.io’s AI technology analyzes conversations to identify sales behavior patterns along with objections, deal risks, competitor mentions, and winning behaviors.

Gong captures in-focus, actionable insights, such as talk-to-listen ratios and customer sentiment, that provide sales professionals with the right data during the cycle to optimize performance. Gong.io also offers extensive integration with Salesforce, which allows sales executives to make accurate forecasts and data-driven winning decisions, empowering coaching and improving their sales performance.

Gong.io Features , Pros & Cons

Features

1. Call recording automation and narrative generation automation
2. Analytics of conversational components (keywords, conversations, talk ratios, etc.)
3. Deal scoring, health analysis, and forecasting analysis
4. Insight and information dashboards for coaching
5. Salesforce, HubSpot, and other popular CRMs integration

Pros

• Amazing accuracy in analytics and transcription
• Valuable insights into buyer behavioral patterns
• Outstanding forecasting and coaching
• Great integration capabilities with CRMs
• Enterprise-grade capabilities and features

Cons

• Price is on the higher side
• There is added complexity for users
• More difficult than average learning curve
• May be too robust of a solution for smaller teams
• Some features can be added only via add-ons for the product

2. Chorus.ai (ZoomInfo)

Also offering Best AI Tools for Sales Call Intelligence & Insights is ZoomInfo Chorus.ai which focuses on recording and transcribing and AI-enhanced conversation analysis.

They were the first to market and offer their clients sales call analysis, but their AI is basic in that it only allows identifying moments in sales calls i.e. the pricing objection, and next steps that enable a sales manager to coach the rep. During sales calls, Sales AI Insights looks for mentioning competitor, the intent voice of the customer, and indicators pertaining to the health of the deal.

Most revenue ops teams are clients to anticipate their target customers so it revenue operations is a customer is by far its most complete and advanced use case. Pipe Closing or deal coaching are terms they use to market their solutions.

 Chorus.ai (ZoomInfo) Features , Pros & Cons

Features

1. AI narrative transcription and summary generation
2. Highlights of important moments in conversations
3. Tracks mentions of competitors
4. Logs and syncs of CRM activities
5. Insights for deal progression

Pros

• User-friendly and approachable interface
• Incredible insights for coaching presentations and reviews of pipelines
• Powerful integration with ZoomInfo
• Transcript summaries and highlight reels of conversations

Cons

• Price can be on the higher side
• There is an overlap of features with your CRM
• Customization can be limited
• Occasionally, transcripts might contain errors
• There are some complications with the reporting

3. SalesLoft AI

RevOps employs SalesLoft AI to improve sales engagement through the use of Best AI Tools for Sales Call Intelligence & Insights, automated workflows, and coaching features.

Managers can view sales call transcriptions, recording to analyze the pace of the conversation, performance of individual team members and engagement level of the buyer.

SalesLoft AI identifies moments during the sales cycle that are critical in closing a deal and offers suggestions. AI offers pricing suggestions to enhance deal closure through the simplification of the sales cycle. SalesLoft AI aligns conversation analysis with executing of the sales strategy to enhance deal closure and revenue.

SalesLoft AI Features , Pros & Cons

Features:

1. Capture and AI analyze calls
2. Suggestions for future engagements made
3. Automation of cadence
4. Dashboards to show performance measurements
5. Sync with CRM

Pros:

• Workflows for engagement are very smooth
• Predictive suggestions for outreach
• Improves productivity of sales team members
• Simple setup for instances of sales cadences
• Good integration with CRM

Cons:

• Insights through AI can be shallow
• Transcriptions can be less thorough
• Best suited to within the SalesLoft ecosystem
• Some capabilities only available at the higher levels of subscription.
• Not very effective for singular intelligence

4. Outreach Kaia AI

Outreach Kaia AI has built the perfect real-time conversational intelligent assistant into the Outreach Best AI Tools for Sales Call Intelligence & Insights engagement platform itself. Kaia AI listens to live calls and meetings, notes and updates CRM records and surfaces content relevant to the moment.

Kaia AI provides intervention prompts, suggests counter and competitor comments, and offers sales meeting guidance to reps in the middle of sales interactions. Kaia AI from Outreach reduces focus and manual data input.

Outreach Kaia AI is most suited to high-velocity sales teams who need real-time assistance and automation to deliver and execute consistently while advancing overall productivity and the quality of sales calls.

Outreach Kaia AI Features , Pros & Cons

Features:

1. Conversational prompts for assistance with guidance
2. Updates to CRM during calls
3. AI summaries of calls
4. Capture of tasks that need to be done
5. Scoring of engagement of participants

Pros:

• Offers assistance during calls
• Less manual data entry is needed
• Better performance during calls
• Outreach integration is seamless
• Great for coaching

Cons:

• Most effective when on the Outreach platform
• Instruction on the software may be necessary
• Distraction can result from the use of AI prompts
• Pricing is somewhat elevated
• Limited efficiency on workflows outside of Outreach

5. Avoma AI

Avoma AI provides a meeting and conversation Best AI Tools for Sales Call Intelligence & Insights focused on sales and customer success, as well as revenue teams.

Avoma retains, transcribes, and summarizes the recordings of customer calls, and identifies and summarizes critical points in the exchange, including objections and action points.

Avoma AI supports the sales cycle with topic tracking, speaker analytics, and sentiment tracking to help reps on buyer intent. Automated notes on follow-ups and updates in the CRM stretch the capabilities of Avoma AI.

For ease, affordability, and ease of collaboration across functions, this AI is appropriate for improving meeting and sales activity for teams and startups to enhance sales activity.

Avoma AI Features , Pros & Cons

Features:

1. Records calls and provides summaries
2. Analysis of topics and sentiments
3. Automation of tasks
4. Workspace for coaching
5. Integrations with CRM and calendar

Pros:

• Pricing is reasonable
• Insights that are provided about the meeting are helpful
• Summaries are concise
• Good for collaboration
• Offers a variety of integrations

Cons:

• Competitors tend to have deeper analytics
• Transcription may miss some key points
• Forecasting is not a key focus
• User interface is somewhat outdated
• Some large companies may be missing some features

6. ExecVision AI

ExecVision AI specializes intelligence-driven coaching interventions and performance enhancement building on critical conversation analytics Best AI Tools for Sales Call Intelligence & Insights.

ExecVision AI analyzes and scores calls to surface skill deficiencies, assess compliance, and uncover opportunities for coaching.

At ExecVision AI’s mid-analysis phase, we provide scorecards, keyword tracking, and sales methods aligned to behavioral analytics. Managers can address specific coaching gaps and reinforce coaching with exemplar calls as ExecVision AI customer provided calls.

ExecVision AI customers should prioritize structured coaching and compliance monitoring along with sales and contact center teams sustained improvement as ExecVision AI customers tightly integrate to popular CRM and call recording applications.

ExecVision AI Features , Pros & Cons

Features:

• Records conversations
• Scorecards for coaching
• Tracking of improvement of skills
• 4. Keyword and trend analysis
• 5. Feedback workflows

Pros

• Great coaching features
• Wonderful evalution breakdowns
• Beneficial for both the training and orientation
• Simple tracking of representative progress
• Great analytic dashboards

Cons

• Not designed for insights in real time.
• Few CRM integrations
• The user interface may seem complicated.
• Less forecasting capability
• Not the best for smaller teams

7. Revenue.io (RingDNA)

Revenue.io, formerly RingDNA, is a revenue acceleration platform with Optimized AI-powered conversation analytics and sales engagement for conversation revenue performance Best AI Tools for Sales Call Intelligence & Insights.

Revenue.io analyzes conversations to surface intent, buying, and optimal talk track patterns. Revenue.io offers real-time coaching, closed loop call guidance, and income predictors during the mid-funnel. Revenue.io AI surfaced coaching is also based on engagement.

Enhanced effectiveness, engagement on target calls, and closed loop guidance on prediction improves pipeline. revenue.io is tightly integrated with salesforce and offers high potential to B2B sales teams to deliver Data Driven engagement, Dynamic call effectiveness, and Predictable pipeline outcomes.

Revenue.io (RingDNA) Features , Pros & Cons

Features

1. Live guidance on calls
2. Sales analysis predictions
3. Automating engagement scores
4. Enrichment of CRM automatically
5. Spinning and routing of calls

Pros

• Provides real time improvement of performance
• Excellent features for dialing
• Predicts the best time for outreach.
• Good automation for CRM
• Exceptionally good for B2B teams

Cons

• Its expensive for smaller teams
• Set up can be complicated.
• There can be an adjustment period for the analytics
• Some functionalities may overlap.
• No ability to be standalone without a CRM.

8. Dialpad Ai Sales

Dialpad AI Sales allows users to communicate through a singular platform that has AI abilities. The AI provides real-time conversation transcription and insight analysis Best AI Tools for Sales Call Intelligence & Insights. During sales calls, Dialpad AI provides keyword tracking and sentiment analysis in real-time transcription.

During sales calls, Dialpad AI detects and comments on objections, pricing, customer intent, and reviews, which helps customer representatives provide tailored and effective responses. It provides summaries and analysis to managers for coaching.

Vision, video, and messaging sales improvements and communication quality is enhanced through AI embedded into the conversation and communication of Dialpad AI Sales. This is why this platform is most appropriate for most teams.

Dialpad AI Sales Features , Pros & Cons

Features:

1. Live summaries and transcriptions
2. Detection of keywords
3. Sentiment analysis of calls
4. Scoring of calls
5. Integrated video and voice

Pros:

• Insights in real time
• User friendly
• Good voice and messaging tools
• Great for teams working remotely
• Integrated communication tools

Cons:

• Limited CRM integration
• Not as detailed in analytics
• Analytics available are basic
• Transcriptions & Meeting Summaries Are Not Accurate
• They Don’t Specialize In Enterprise

9. Fireflies.ai

Fireflies is an AI that allows users to assist meetings by automatically recording, transcribing, and summarizing sales meetings and Best AI Tools for Sales Call Intelligence & Insights.

It helps in fast and precise follow-ups through key discussion points, action items, and objections capture. During the mid sales analyses stage, topic tracking, sentiment analysis, and keyword conversation searching is enabled in the Fireflies system.

This service has countless integrations which include Zoom, Google, Salesforce, and Slack. Its popularity in sales teams and docs, and idea extraction and collaboration improvement has been attributed to simplicity and adaptability over competing systems.

Fireflies.ai Features , Pros & Cons

Features:

1. Voice conversation capture & transcription
2. Summaries of meetings
3. Searchable conversation memories
4. Highlighted action items
5. Integrations available: Zoom, Salesforce

Pros:

• Easy to set up
• Cost effective
• Excellent support across different platforms
• Searchable knowledge base
• Searchable knowledge base

Cons:

• Analytics are not deep
• Coaching modules are rudimentary
• No instant results
• Mistakes in transcription
• Surface level analytics

10. Demodesk AI

Demodesk AI has a sales intelligence platform that focuses on meeting and demo solutions. This provides sales teams with meeting intelligence, CRM integration, and AI-based meeting assistants.

While sales representatives run live demos or sales calls, Demodesk AI assists with admin tasks and keeps their focus on buyer insights. While on sales calls, it keeps track of various engagement parameters and objections during deal progression, and it records comments on sales goals.

For data-rich sales demo intelligences, Demodesk AI significantly increases personalized meeting optimization, improves data meeting insights, and improves deal progression with integrated meeting intelligence.

Demodesk AI Features , Pros & Cons

Features:

1. Intelligence for sales demo
2. Supports meetings in real-time
3. Auto-notes
4. Syncs with CRM
5. Monitors engagement

Pros:

• Made for teams that conduct a lot of demos
• Lowers the burden of admin tasks
• Time-sensitive real-time data
• Strong integration to CRM
• Enhances results of a demo

Cons:

• Only for demo calls, not all calls
• Analytics are limited
• Lacks strong insights after a call
• Very specific use case
• Usually on the expensive side

Benefits Of AI Tools for Sales Call Intelligence & Insights

Actionable Conversation Intelligence – AI tools pinpoint objections, questions, and buying indicators during sales calling and find patterns in their behavior to assist teams in taking more strategic actions.

Improved Sales Results – Reps can improve their sales calls through continuous monitoring of talk-to-listen ratios, call engagement, and positive outcomes.

Automated Sales Coaching – Managers can streamline the coaching of several reps through the analysis of real calling examples alongside scorecards and customized performance indicators.

Sales Messaging Compliance – AI tools equip sales teams with consistent and approved calling scripts and value propositions to ensure talks with customers are standardized.

Accelerated Deal Closing – Sales reps gain insights on buyer intent, risks of the deals and the ability to remove roadblocks to gain velocity in moving deals forward.

Increased Sales Productivity – Less time spent on manual tasks such as note taking, creating summaries and updating the CRM.

Informed Decision Making – Sales executives gain the ability to make decisions based on actual valid conversation data through AI-driven analysis rather than on gut feeling.

Conclusion

For modern sales organizations looking to increase performance, forecasting accuracy, and client engagement, AI-powered sales call intelligence technologies have become indispensable.

By examining chat patterns, buyer intent, objections, and deal risks, platforms such as Gong.io, Chorus.ai, SalesLoft AI, Outreach Kaia AI, and Avoma AI convert unprocessed sales interactions into useful insights.

These tools guarantee uniform message across teams, improve coaching, and minimize manual labor. Businesses may reduce sales cycles, boost win rates, and strengthen client connections by utilizing data-driven insights, automated summaries, and real-time assistance.

In the end, team size, sales complexity, and integration requirements determine which AI sales intelligence technology is best.

FAQ