To assist you in selecting the best alternative for onboarding, engagement, and user adoption, I will go over the Best AI Tools for Creating Interactive Product Walkthroughs in this post.
By streamlining the development of in-app guidance, customized tutorials, and real-time support, these AI-powered platforms enhance user experience and hasten product success.
Learn about the best tools that improve the efficiency and intelligence of walkthrough production.
Why It Is AI Tools for Creating Interactive Product Walkthroughs Matters
Improving Onboarding Process
- AI walkthroughs are able to direct users on specific steps to take to achieve an efficient understanding of the product.
User Experience Is Tailored
- AI can change instructions to fit the user depending on their role and preferences.
Fewer Queries for Support
- In-app guidance addresses user queries before they reach out to customer support which decreases the volume of support tickets.
Adoption of Features Increases
- At the right moment, AI tools demonstrate important features so that users can utilize all of the product’s capabilities.
Insight Collection
- Collects and analyzes user data, identifies point of friction, and improves the walkthroughs for optimum efficiency.
Resource and Time Efficient
- Teams can use no-code builders and automation to create walkthroughs on their own in record time without needing developer support.
Cross Teams/Platforms Scalable
- Supports large volumes of users and provides onboarding consistency across mobile, web, SaaS.
AI for Walkthroughs Improves Over Time
- Continues to learn to user strategy to improve the efficiency of walkthroughs and increase the satisfaction of users in the longer term.
Retaining Users
- Personal sack time. Great onboarding and personalized guidance keep users engaged and lessen churn for improved retention.
Contributes to Business Growth
- AI walkthroughs help revenue grow due to the improved adoption, lower support expenses, and higher satisfaction of the users.
How to Choose the Right AI Tool
Define Your Objectives
- Clarify if your goal is onboarding, analytics, user engagement, or support automation.
User Base Assessment
- Consider tools that can accommodate increases in audience size and growing complexity of use cases.
User Friendliness
- In cases where there is no developer support, select tools that have user-friendly no-code editors.
AI and Personalization
- Tools with good behavioral personalization and predictive guidance automation should be prioritized.
Segmentation and Targeting
- Ensure that the tool can provide a different walkthrough for each user group or persona.
Data and Reports
- Make sure there are reports that provide the insights needed to see where users are getting stuck, if and how engaged they are, and how often they are using the product.
Integration
- Assess the degree of integration that the tool has with your CRM, support tools, product analytics, and email software.
Cross-Platform Availability
- Select tools that are user friendly on the web, mobile, and other user environments.
Coherence
- More user trust is likely when there is a seamless design that matches the product.
Value for Money
- Assess the different pricing options to see which one offers the best value for the most needed features.
Key Point & Best AI Tools for Creating Interactive Product Walkthroughs List
| Tool Name | Key Features / Highlights |
|---|---|
| Whatfix | AI-generated interactive walkthroughs, tooltips, analytics, multi-platform support |
| WalkMe | AI-driven guidance, complex workflow automation, in-app messaging |
| Pendo | Product analytics, in-app guidance, AI-driven recommendations, user segmentation |
| Userpilot | No-code walkthrough creation, personalized product tours, behavioral triggers |
| Appcues | AI-assisted onboarding flows, in-app messaging, personalization |
| Intercom Product Tours | Step-by-step in-app guidance, AI tips, integrated with Intercom messaging |
| Chameleon | AI-powered product tours, tooltips, user segmentation, analytics |
| UserGuiding | No-code walkthroughs, templates, onboarding analytics, segmentation |
| Apty | Digital adoption platform, AI-guided flows, in-app guidance, compliance tracking |
| Inline Manual | AI-assisted interactive tutorials, tooltips, user guides, analytics |
1. Whatfix
Whatfix is a premier choice for creating interactive product walkthroughs because of a unique blend of automation, personalization, and analytics. Unlike other tools Whatfix onboarding uses AI to create personalized step-by-step guides and tooltips based on user behavior to increase learning and engagement.
Whatfix’s no-code editor lets anyone on the team who does not have a technical background to be able to create walkthroughs. Analytics are able to customize the user flows based on how other users are engaging. It works on any product, web, and mobile to SaaS because of its versatile support. Whatfix AI personalization is in a class of its own to ensure guides meet the unique needs of every user.
Whatfix Features
2. WalkMe
Being able to integrate smart automation and strong digital adoption capabilities makes Walkme one of the most multifaceted and innovative tools for creating interactive product walks.
Walkme’s AI engine that modifies and adjusts to users through context-sensitive and behavioral analysis in order to provide accurate and relevant assistance so that users do not get stuck in some sort of bottleneck.
Walkme tackles complex use cases giving organizations the ability to build multi-step workflows with tailored adaption to users through tooltips and pop-ups. Walkme’s biggest unique feature is the complete automation of the onboarding process for users leading to a higher adoption and lower support request rates across web and mobile.
WalkMe Features
WalkMe
| Pros | Cons |
|---|---|
| Enterprise-grade digital adoption platform | Expensive licensing for smaller businesses |
| AI insights for user behavior and engagement | Complex setup requiring dedicated teams |
| Strong compliance and security | Heavy infrastructure requirements |
| Scalable for global enterprises | Less flexible for startups or SMEs |
3. Pendo
Pendo elegantly blends product analytics with guided user experiences, making it one of the greatest AI solutions for making interactive product walkthroughs.
Teams can create customized walkthroughs, tooltips, and onboarding flows that directly address user needs thanks to its AI-driven insights that assist in identifying areas where users encounter friction.
Pendo’s strength is its ability to optimize both feature utilization and adoption at the same time by connecting engagement data with in-app instruction. It allows you accurate targeting of various user groups with segmentation, multi-platform support, and no-code customization.
Delivering data-backed, intelligent walkthroughs that increase user engagement and effectively speed up product learning is the platform’s special selling point.
Pendo Features
Pendo
| Pros | Cons |
|---|---|
| Combines product analytics with in-app guides | Higher pricing for advanced features |
| AI personalization for user journeys | Requires technical setup for full customization |
| Strong NPS and feedback tools | Focused mainly on SaaS product teams |
| Easy integration with product ecosystems | Less suited for non-software industries |
4. Userpilot
Because it emphasizes providing individualized, behavior-driven onboarding experiences without requiring any code, Userpilot is a top AI solution for building interactive product walkthroughs. By analyzing user behaviors, its AI increases engagement and feature adoption by triggering pertinent walkthroughs, tooltips, and pop-ups at the precise moment users need assistance.
The platform’s distinctive strength is its adaptability; teams can effortlessly design customized flows for various user segments, including trial, power, and new users, guaranteeing that every trip is maximized. Userpilot’s comprehensive analytics, A/B testing, and multi-platform support enable businesses to maximize product uptake, minimize churn, and speed up onboarding.
Userpilot Features
Userpilot
| Pros | Cons |
|---|---|
| No-code walkthrough builder | Limited enterprise-grade compliance features |
| AI personalization for onboarding flows | Smaller ecosystem compared to WalkMe or Whatfix |
| Affordable pricing for startups | Less advanced analytics than Pendo |
| Supports NPS surveys and feedback | Focused mainly on SaaS startups |
5. Appcues
Appcues is one of the best walkthrough builders in the world because of its AI prompted walk throughs and is no-code solution. Teams can walk users through personalized modals and tooltips that adapt in real time to behaviors during product usage.
Appcue’s AI provides flow suggestions based on user interactions so users walk through the feature at the perfect time. Appcues is one of the few products that offer onboarding and product aquisition analytics.
This allows teams to measure engagement and determine areas turnaround time in order to make more advanced user workflows. This is the best combination of features in the world that drives user onboarding faster.
Appcues Features
Appcues
| Pros | Cons |
|---|---|
| Drag-and-drop walkthrough creation | Pricing scales quickly with usage |
| AI targeting for personalized onboarding | Limited enterprise-grade features |
| Easy integration with SaaS platforms | Less suited for complex workflows |
| Strong adoption among SMEs | Smaller analytics suite compared to Pendo |
6. Intercom Product Tours
Intercom is considered one of the best AI tools for walk-throughs and tours of products, and for good reason. It helps guide customers using messaging and customer support for a total interaction experience.
It customizes what sort of AI-generated guide and tool tips a customer receives based on their behavior so they receive help on important things at just the right moment. One of the things that sets Intercom Product Tours apart from the others is its close integration with Intercom messaging, allowing companies to combine onboarding.
Support and announcements into one flow. With this combined approach, customer feature adoption is likely to increase, along with customer happiness because of ease of help whenever they need it, and the help is at the right moment, and is of significance. This is of value for apps and mobile products.
Intercom Product Tours Features
Intercom Product Tours
| Pros | Cons |
|---|---|
| Combines AI chat with guided walkthroughs | Limited customization compared to dedicated DAPs |
| Contextual support within the product | Higher cost for full Intercom suite |
| Strong customer support integrations | Best suited for SaaS and support-heavy teams |
| Easy setup for product tours | Less robust analytics than Pendo or Whatfix |
7. Chameleon
Because Chameleon prioritizes highly customized, behavior-driven user experiences, it is a top AI tool for producing interactive product walkthroughs. In order to provide context-sensitive tours, tooltips, and modals that effectively direct users through intricate workflows, its AI analyzes user interactions in real time.
Chameleon’s distinctive strength is its capacity to divide users into groups according to jobs, actions, or subscription tiers, enabling teams to create customized onboarding for each group. Walkthroughs can be quickly tested and optimized thanks to its no-code customization, in-app chat, and comprehensive statistics.
This strategy guarantees that each user receives guidance according to their needs, speeds up user adoption, and lowers support inquiries.
Chameleon Features
Chameleon
| Pros | Cons |
|---|---|
| Interactive tours with AI segmentation | Pricing can be high for scaling teams |
| Strong product adoption tools | Requires technical setup for advanced features |
| Flexible targeting and personalization | Smaller ecosystem compared to WalkMe |
| Great for growth-focused SaaS teams | Less suited for non-tech industries |
8. UserGuiding
UserGuiding is an amazing AI tool for building interactive product walkthroughs since it is easy to use yet offers great tailoring possibilities to optimize onboarding for every user. The platform uses AI to monitor users and suggest relevant walkthroughs, tooltips and guides, effectively decreasing time to learn and increasing engagement.
The only no-code editor in the industry, UserGuiding empowers teams to create and publish custom tours without technical skills in a matter of minutes. UserGuiding drives product adoption and increases user satisfaction through its robust segmentation and analytics, which allows users to cater to individual needs for each user. UserGuiding is great at increasing product adoption and user satisfaction.
UserGuiding Features
UserGuiding
| Pros | Cons |
|---|---|
| Affordable AI-powered walkthroughs | Limited advanced analytics |
| Easy onboarding templates | Smaller enterprise adoption compared to Whatfix |
| No-code setup for SMEs | Less customization for complex workflows |
| Strong focus on startups and small businesses | Customer support less robust than larger platforms |
9. Apty
Apty provides exceptional digital guidance with learning and user adoption functionalities tailored for creating interactive product walkthroughs. Unlike its competitors, Apty uses AI plans, analyzes, and monitors user actions to create customized, user-specific, step-by-step walkthroughs with pop-up tooltips and alerts only when necessary to mitigate user mistakes and enhance the user learning experience.
Apty is the only company in the market with large-enterprise-grade customized solutions in compliance, audit tracking, process automation, multi-software integrations, and effective onboarding for distributed teams.
With advanced user data analytics and personal insights, Apty optimizes digital user adoption and increases employee productivity and overall organizational engagement for its customers. Apty is the best solution for large, complex software.
Apty Features
Apty
| Pros | Cons |
|---|---|
| AI digital adoption with compliance workflows | Higher cost for enterprise deployment |
| Automates SOPs and onboarding | Focused mainly on large enterprises |
| Strong analytics and reporting | Complex setup requiring technical expertise |
| Great for regulated industries | Less suited for startups or SMEs |
10. Inline Manual
The fact that Inline Manual can provide contextual, real-time guidance makes onboarding and product adoption effortless. Automatically generated, in-the-moment tooltips and step-by-step instructional guides enhance workflow efficiency and assist product adoption every step of the way. Inline Manual’s unique selling point is Its no-code, customizable multi-step flow feature that helps tailor user experiences.
Users can track player engagement in malleable flows and dig into analytics to discover drop-off/elaboration points. Inline Manual tailors real-time guidance and analytics to user and app needs. This gets end users to their desired software behavior in a frictionless way, resulting in lower support queries. Overall, Inline Manual’s tool helps software systems streamline their user experience.
Inline Manual Features
Inline Manual
| Pros | Cons |
|---|---|
| In-app guidance with multilingual support | Smaller brand recognition compared to WalkMe or Pendo |
| AI analytics for user engagement | Limited enterprise-grade compliance features |
| Affordable pricing for global SaaS | Less advanced personalization than Whatfix |
| Easy integration with web apps | Customer support mainly via email/tickets |
Benefits Of AI Tools for Creating Interactive Product Walkthroughs
Individualized User Experience: AI studies every interaction and behavior of each individual user to provide the most relevant walkthrough guidance.
Onboarding Acceleration: The presence of interactive walkthrough guides greatly reduces the time taken by users to learn and adjust to using a product.
Implementation Without Coding: AI tools provide the ability to create walkthroughs without needing to code anything. This saves technical and time resources.
Better Feature Adoption: Engagement with products rises through the use of AI to trigger tours and prompts directing users to the features they should be utilizing.
Interactivity: Errors and deep confusion are reduced the more users are guided through a product to use it.
More Control and Knowledge: Gather performance data by monitoring user interactions to identify and mitigate points of friction.
Accessibility: AI tools are able to provide the same level of interaction and guidance through the web and native mobile applications.
Response Rate Reduction: Users resolve more of their issues when they are guided through using a product, which is particularly beneficial when user support staff is limited.
Elasticity: The same AI walkthroughs can be made available to an unlimited number of users without needing more effort in user support.
Perpetual Improvement: User monitoring is how AI most commonly enhances the interactivity and usefulness of product walkthroughs.
Key Features to Look for in AI Walkthrough Tools
Behavioral AI Personalization
- AI technology customizes the product walkthrough to each user’s behaviors, preferences, and role.
Low-Code or No-Code Options
- Users can easily assemble walkthroughs via drag-and-drop or other such tools.
Cross Platform Compatibility
- The product can serve web browsers, mobile applications, or desktop applications, and SaaS products.
Prompt Positional Relevance
- Insights, walkthroughs, and tooltips are shown at the exact moments when the user can benefit from them.
User Persona Targeting
- The product can distinguish user personas and display different walkthroughs.
Engagement Analytics Automation
- The system analyzes user interactions and behaviors via walkthroughs and detects friction behaviors.
Engagement Retention Testing
- Users can run variants of walkthroughs and assess the most engaging or effective version.
Inter-Software Communication
- The product has the ability to communicate and share data with a CRM, help desk, analytics, or other communication tools.
Brand Adaptability
- Users can adapt the visual design of the product to fit their brand guidelines.
Event-Triggered Automation
- AI automatically chooses the walkthrough to display when a user performs a trigger action.
Conclusion
User onboarding, feature adoption, and overall product engagement have all been transformed by AI solutions for interactive product walkthroughs. These solutions assist companies in lowering learning curves, minimizing support requests, and providing outstanding user experiences by fusing real-time coaching, customisation, and analytics.
The capacity to produce dynamic, behavior-driven walkthroughs that adjust to each user’s needs makes platforms like Whatfix, WalkMe, Pendo, Userpilot, and Appcues stand out. Purchasing the appropriate AI walkthrough tool guarantees that consumers get the most out of your product, which promotes long-term pleasure and loyalty. It also speeds up adoption.
FAQ
What is an interactive product walkthrough?
An interactive product walkthrough is a guided, step-by-step tutorial within a software application that helps users understand features, navigate workflows, and complete tasks efficiently. AI-powered walkthroughs adapt in real time based on user behavior for personalized guidance.
How do AI tools improve product walkthroughs?
AI tools analyze user interactions to deliver context-aware guidance, automatically personalize onboarding flows, optimize walkthrough placement, and provide analytics to identify friction points, enhancing overall user experience.
Are these AI walkthrough tools suitable for small businesses?
Yes, many AI walkthrough tools like UserGuiding, Appcues, and Chameleon offer scalable, no-code solutions suitable for startups and small businesses while enterprise-focused platforms like WalkMe and Apty are ideal for large organizations.
Can AI walkthrough tools track user engagement?
Absolutely. Most AI tools include in-depth analytics to track how users interact with walkthroughs, measure completion rates, and identify areas where users struggle, helping optimize onboarding strategies.
Do I need coding skills to use these AI tools?
No. Most AI walkthrough tools provide drag-and-drop, no-code editors, allowing product managers, marketers, and support teams to create interactive guides without technical expertise.
